Tremendous Catalog - Fulfillment errors for Mastercard® CAD (CAD) redemptions – Incident details

Experiencing partially degraded performance

Fulfillment errors for Mastercard® CAD (CAD) redemptions

Resolved
Degraded performance
Started 4 months agoLasted about 22 hours

Affected

Gift Cards - Canada

Degraded performance from 7:30 PM to 5:20 PM

Updates
  • Resolved
    Resolved
    Redemptions are now succeeding. This incident has been resolved.
  • Identified
    Identified
    Due to internal issues with an upstream fulfillment provider, redemptions for the following products are experiencing errors: Mastercard® CAD - YHH2IVKEZMVA - CAD